Frequently Asked Questions
Everything you need to know about your Moose Knuckles experience.
How can I track my order?
Once your order has shipped, you will receive an email confirmation with a tracking number and a link to the carrier's website to monitor your delivery progress.
What is your return policy for online orders?
We offer free returns on all unworn, unwashed items with original tags attached within 30 days of the purchase date. Please note that certain sale items may be final sale.
Are Moose Knuckles jackets covered by a warranty?
Yes, our parkas and jackets are covered by a limited lifetime warranty against defects in materials and workmanship. This does not cover normal wear and tear or improper care.
How do I ensure I am buying an authentic Moose Knuckles product?
To guarantee authenticity, only purchase from mooseknucklescanada.com or authorized retailers. Every genuine jacket features a unique NFC tag or hologram for verification.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Klarna for installment payments.
How should I clean and maintain my parka?
Most of our down-filled jackets require professional dry cleaning only. We recommend removing any detachable fur trim before cleaning to maintain its natural texture and volume.